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Notice: Temporary service adjustments in view of COVID-19 situation. Click here for details.

 

Booking Tickets

Where can I purchase tickets?

Notice: Temporary service adjustments in view of COVID-19 situation. Click here for details.

APACTix is a one-stop solution that can provide ticketing services to YOU through the various distributions channels:


► ONLINE & MOBILE: 
     24 x 7 x 365 days of the year! Visit us on our website www.apactix.com to purchase tickets.


► HOTLINE: 
     +65 3158 8588

     Operation Hours:
     Monday to Saturday (10am - 8pm)
     Sunday and Public Holiday (12pm - 8pm)


► OUTLETS:

     ♦ SINGPOST
     The sale of tickets will be available at All SingPost outlets.
     Click here to check on available branches and operating hours.

     ♦ THE STAR PERFORMING ARTS CENTRE BOX OFFICE
     1 Vista Exchange Green
     Singapore 138617
     Level 3

     Operation Hours:
     Monday to Sunday (12pm - 8pm)

     ♦ SCOTTS SQUARE
     6 Scotts Road
     Singapore 228209
     Level 1 Atrium, Concierge Desk

     Operation Hours:
     Monday to Sunday (11am - 9pm)

I have a Sports Hub account. Can I use this account to buy tickets from APACTix website?

You will be required to create an APACTix account to purchase tickets.

I do not have an account with APACTix. How do I create one?

You can click here to create an account.

What browser is recommended for the optimum use of the website?

The recommended browsers are Internet Explorer 10+, Firefox: 27+, Google Chrome: 34+ or Safari: 7+.

Can I choose my seats when purchasing over the Internet?

You are able to select your preferred category and section (subject to availability) for all events.  Our ticketing system will allocate the next available seats at your point of transaction to accelerate the booking process. Seat selection is available through the ‘Pick Your Own (PYO)’ seat functionality, which is only available for events where event organisers have given their consent.​ 

What happens if my preferred section is unavailable?

If your preferred section is unavailable at the time of your purchase, the system will automatically allocate you the next available seat in the same price category. In the event where the seat in the same price category is unavailable, the system will automatically assign the next available seat in the next price category.

How can I purchase wheelchair accessible and companion seats?

You may contact us at +65 3158 8588 to purchase wheelchair accessible and companion seats. As wheelchair accessible seats may be limited in some venues, we will allocate one wheelchair accessible seat and one companion seat for each patron. We will assist to locate additional family and friends in the nearest available seating. Ticket limits set by the Promoter for the event will still apply. All seats are subject to availability.

Will there be wheelchairs provided?

Wheelchairs will not be provided. Patrons who purchased wheelchair accessible seats will be required to bring their own wheelchair for the event. Seat(s) will be provided for the companion(s) for patrons who purchased companion seat(s) as well.

Does my child need a ticket?

​Rules vary between events, venues and promoters. Please refer to the ticket information on the event details page for prices and ages for children requiring tickets.

What methods of delivery can I select and what do they cost?

  1. Print-At-Home (PAH) is free of charge. Immediate delivery of your tickets to your email address for you to print at home. Fast, easy and free!
  2. Mail is $1.50 per order to Singapore addresses only.
  3. Venue Collection is $1.50 per order. Tickets can be collected from the venue box office on the day of the event.
  4. Registered Mail is $3 per order.
  5. Courier is $15 per order. As tickets will be delivered during office hours please ensure you provide a day time address where someone is available to sign for the delivery.
  6. Outlet Pickup is $0.50 per order. Pick up your tickets from any of our authorised agents prior to the event. Click here for a list of our agents. Pick up location excludes SingPost outlets.

How do I know if my order is confirmed?

​After your successful online transaction you will receive an email confirmation to the email address submitted during your booking. Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.

Alternatively, you may view your purchase details under “Order History” in your APACTix account.

What is a Print-At-Home ticket?

​A Print-At-Home(PAH) ticket is the fastest and most convenient way to receive your tickets. It is an electronic ticket that is sent to you via email as a PDF attachment. Each ticket contains a unique barcode that can only be scanned at the venue once. Please ensure you print one copy of each attachment if you buy more than one ticket at a time. You simply print the ticket out on A4 paper and present it at the Venue for entry. See a sample Print-At-Home ticket.

I selected “Venue Collection” as my delivery method. How do I collect my tickets?

Notice: Venue Collection services temporarily unavailable in view of COVID-19 situation.

You may collect the tickets from the venue in which the event is held at. Please bring your credit card used for the transaction along with a photo ID that matches the name on your credit card and your booking confirmation number.

I selected “Outlet Pickup” as my delivery method. How do I collect my tickets?

Notice: Outlet pickup services only available at Scotts Square in view of COVID-19 situation.

If you have selected Outlet Pickup, you may pick up your tickets from any of the below authorised agents prior to the event. Please bring your credit card used for the transaction along with a photo ID that matches the name on your credit card and your booking confirmation number.


THE STAR PERFORMING ARTS CENTRE BOX OFFICE
1 Vista Exchange Green
Singapore 138617
Level 3

Operation Hours:
Monday to Sunday (12pm - 8pm)


SCOTTS SQUARE
6 Scotts Road
Singapore 228209
Level 1 Atrium, Concierge Desk

Operation Hours:
Monday to Sunday (11am - 9pm)

Can I authorize another person to collect the tickets on my behalf?

The Credit Cardholder is required to collect tickets booked with their card. In the event they cannot be present, the Cardholder may appoint a Proxy to collect the ticket(s) on their behalf.

The Proxy will need to present a Letter of Authorization for Ticket Collection (duly completed and signed by the Credit Cardholder) with the following documents for collection of tickets at the venue’s box office for verification purpose.

  1. Photocopy of both sides of the credit card used for the ticket purchase
  2. Photocopy of Credit Cardholder’s photo identification card
  3. Original copy of the Proxy’s photo identification card

Please ensure that the following information is completed or tickets will not be released.

Please click here to download a copy of Letter of Authorization for Ticket Collection.

IMPORTANT: Only the Letter of Authorization for Ticket Collection will be retained. Photocopies of Credit Cardholder’s credit card and photo ID card, and the Proxy’s photo ID card (item 1, 2 and 3) will be returned to the Proxy after verification is completed.

I live outside of Singapore. Why can’t I have my tickets mailed?

​We aren’t sure when you are travelling to Singapore for an event or how long your tickets will take in the mail to get to you. So to ease this pressure, we offer overseas customers the delivery options of Print-at-Home and Venue Collection. This will ensure that you don’t have any hassles with potential mailing delays.

Online Queuing System

Will I be assigned with a queue number before the event goes on sale?

You will be directed to a holding area before the event goes on sale. When the event goes on sale, a random queue number will be assigned to you, along with everyone who are also waiting.

I was on the website from the night before, why did I enter the ticket purchase process later than my friend who hopped onto the website just before event goes on sale?

Our online queue management system is programmed in a way such that only when the event goes on sale, everyone who was in the holding area will be randomly assigned a queue number.

Why do I have a "random queue number" assigned to me?

For people who arrive to the queue prior to the event goes on sale, a randomized queue number will be assigned at the time that the event opens for sale. Therefore, there is no advantage for anyone, who can utilize speedy automatic scripts, bots or scalping software.

Payments

What methods of payment are accepted? ​.

Visa, MasterCard, JCB and AMEX are accepted via all booking channels. Cash and NETS are also available at the venue box offices and outlets.

Changes to my booking

I cannot go to the event, can I get a refund?

​No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed.

Can I hold seats and pay for them later?

Tickets must be paid for at the time of your booking.

Can I change the mode of delivery from Print-At-Home to Mail or Venue Collection?

​If you decide after the completion of your sale that you want to change your ticket delivery option, please contact APACTix at +65 3158 8588 to make the request. Kindly note that a $3.00 reprint fee per ticket, in addition to any standard ticket delivery costs, will apply for this change.

Cancelled and Postponed shows

What happens if a show is cancelled or postponed?

Cancellation or Postponement policies are event specific. Please visit the specific event page via www.apactix.com for up to date announcements on cancelled or postponed events. Details regarding the refund process will be listed on the website.

Lost Tickets

I lost or damaged my ticket. Can I have it replaced?

​If you selected PAH, you can print another copy of your ticket from your email confirmation. However, if you are worried that someone might find it and attempt to use it, please contact us to get a replacement ticket issued with a new barcode. If you did not select PAH tickets, please contact APACTix Customer Service at +65 3158 8588. You will need your transaction details in order for us to trace the booking. A reprint charge of $3.00 per ticket will apply for all replacement tickets.

I selected mail but my tickets have not arrived. What should I do?

​Please contact APACTix Customer Service at +65 3158 8588 for assistance. A reprint charge of $3.00 per ticket may apply.

Fees

Booking Fee and Ticket Delivery Options and Charges

Why is there a booking fee charged for every ticket?
Charging of a booking fee is a worldwide practice by ticketing services companies to help reinvest in technology development for our ticketing system to continually add features and functionality.

Ticket Delivery Options and Charges

Delivery Options Charges
Print-At-Home No Charge
Outlet Pickup $0.50
SingPost Fee $0.50
Venue Collection $1.50
Mail $1.50
Registered Mail $3.00
Courier $15.00

 

Customer Information

Is there a need to provide my personal details when purchasing tickets?

​Yes, it is important to provide your personal details so that we can assist you if you have questions about your booking or when we need to contact you for any changes or cancellation to the event. Please see our Privacy Policy. If you have selected to receive marketing material from the third parties then you may also receive updates from time to time from them.

Other Enquiries and/or Feedback

I have further enquiries and/or feedback. Who can I contact?

You may drop us an e-mail to [email protected] or contact us through our hotline at +65 3158 8588 for our ticket sales agent to assist you. Our operating hours are 10 am to 8 pm from Mondays to Saturdays and 12 pm to 8 pm on Sundays & Public Holidays.