Careers

At APACTix, we believe that the right people is our greatest resource.

We provide the platform to develop your strengths and encourages continual learning and development to fulfil your potential. With a diverse team of people from different backgrounds, we value each individual’s perspectives and collaborative effort toward organizations excellence.

We are committed to creating a conducive work environment with competitive compensation package, medical & dental benefits and pro-family practises.

If you are keen on a career opportunity with APACTix, email to [email protected] your curriculum vitae and we'll try to match you to openings relevant to your skills and experience.

Part-Time Ticket Sales Agent

Job Summary : 

The Ticket Sales Agent will provide good customer service to all patrons over the phone and box office. They will need to practice proactive service for ticket sales, events enquires and offer effective service recovery.

Qualifications :

  • Candidate must possess at least N/O Level qualification
  • Experience in working at call center or customer service environment and familiarity with computerized ticketing system preferred
  • Flexibility to work on shift across weekdays, nights, weekends and Public holidays
  • Proficiency with data processing and Microsoft Word, Excel and other standard application
  • Possess strong interpersonal skills and bilingual language and communication skills to handle different customer profile
  • Proven skills and ability to interact with the public in a positive and confident manner.

Essential Job Functions :

  • Selling event tickets at either the ticket office window and over the phone
  • Handling general enquires pertaining to events and ticketing related details via phone, email or in person
  • Responsibility to handle cash and credit card sales and balance the business transacted
  • Assist an unhappy customer, work towards positive resolution and follow-up service recovery
  • Cultivating and building positive working relationships with colleagues across various departments
  • Ability to work independently and efficiently while maintaining high customer service standards in fast pace environment.

 

Ticket Sales Agent (Lead)

Job Summary: 

The Ticket Sales Agent (Lead) will provide good customer service to all patrons over the phone and box office. They will need to practice proactive service for ticket sales, events enquires and offer effective service recovery.

 

Qualifications:

  • Candidate must possess at least N/O Level qualification
  • Minimum 3 years of frontline operations, retail sales and/or customer service experience required
  • Experience in working at call center or customer service environment and familiarity with computerized ticketing system preferred
  • Flexibility to work on 44hrs work week shift across weekdays, nights, weekends and Public holidays
  • Proficiency with data processing and Microsoft Word, Excel and other standard application
  • Possess strong interpersonal skills and bilingual language and communication skills to handle different customer profile
  • Proven skills and ability to interact with the public in a positive and confident manner.
  • Prior Team leading experience and ability preferred.

 

Essential Job Functions :

  • Selling event tickets at either the ticket office window and over the phone
  • Handling general enquires pertaining to events and ticketing related details via phone, email or in person
  • Responsibility to handle cash and credit card sales and balance the business transacted
  • Assist an unhappy customer, work towards positive resolution and follow-up service recovery
  • Cultivating and building positive working relationships with colleagues across various departments
  • Ability to work independently and efficiently while maintaining high customer service standards in fast pace environment.

 

Accreditation Coordinators (Contract position – June to September)

Job Scope

 

Liaise with key partners and stakeholders to ensure all qualified personnel are accredited with the proper access passes and decals. 

 

All aspects of work involved in the accreditation process from application to pass issue as detailed below:

  • Arrange and carry out briefings for internal and external stakeholders and vendors about the accreditation process
  • Receive and screen accreditation applications according to set guidelines issued by the company
  • Sieve out applications that do not fall within guidelines and highlight to relevant Officers for further action and/or approval
  • Man the accreditation hotline and address caller questions and requests
  • Work with third-party vendors to resolve any software issues faced by applicants
  • Liaise with government agencies for security clearance, and follow-up closely on status of all applications
  • Print approved passes and handle issuance of passes
  • Keep a detailed record of usage of materials such as card stock and decals and conduct reconciliation.
  • Man the accreditation counters on site during event week.
  • Any other duties assigned by Supervisor and/or Accreditation Managers

 

Key Requirements:

  • Able to work under deadline pressure, quick thinker and an effective problem solver
  • Good interpersonal and communications skills with the ability to handle customers and third-party vendors
  • Strong team player who is analytical, meticulous, resourceful and organised
  • Able to learn quickly and work independently
  • Willing to work long hours as well as shifts and weekends during event week.