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Booking Tickets

Can I choose my seats when purchasing over the Internet?

You are able to select for your preferred category and section (subject to availability) for all events.  Our ticketing system will allocate the next available seats at your point of transaction to accelerate the booking process. Seat selection is available through the ‘Pick Your Own (PYO)’ seat functionality, which is only available for events where event organisers have given their consent.​ 

What browser is recommended for the optimum use of the website?

 ​The recommended browsers are Internet Explorer 10+, Firefox: 27+, Google Chrome: 34+ or Safari: 7+.

Does my child need a ticket?

​Rules vary between events, venues and promoters. Please refer to the ticket information on the event details page for prices and ages for children requiring tickets.

What methods of delivery can I select and what do they cost?

​1. Print-At-Home (PAH) is free of charge. Immediate delivery of your tickets to your email address for you to print at home. Fast, easy and free!
2. Mail is $1.50 per order to Singapore addresses only.
3. Venue Collection is $1.50 per order. Tickets can be collected from the venue box office on the day of the event.
4. Registered Mail is $3 per order.
5. Courier is $15 per order. As tickets will be delivered during office hours please ensure you provide a day time address where someone is available to sign for the delivery.

What happens if my preferred section is unavailable?

If your preferred section is unavailable at the time of your purchase, the system will automatically allocate you the next available seat in the same price category. In the event where the seat in the same price category is unavailable, the system will automatically assign the next available seat in the next price category.

How do I know if my order is confirmed?

​After your successful online transaction you will receive an email confirmation to the email address submitted during your booking. Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.

What is a Print-At-Home ticket?

​A Print-At-Home(PAH) ticket is the fastest and most convenient way to receive your tickets. It is an electronic ticket that is sent to you via email as a PDF attachment. Each ticket contains a unique barcode that can only be scanned at the venue once. Please ensure you print one copy of each attachment if you buy more than one ticket at a time. You simply print the ticket out on A4 paper and present it at the Venue for entry. See a sample Print-At-Home ticket.

I selected “Venue Collection” as my delivery method. How do I collect my tickets?

You may collect the tickets from our Box Office at the Singapore Indoor Stadium or the venue in which the event is held at. Please bring your credit card used for the transaction along with a photo ID that matches the name on your credit card and your booking confirmation number.

I live outside of Singapore. Why can’t I have my tickets mailed?

​We aren’t sure when you are travelling to Singapore for an event or how long your tickets will take in the mail to get to you. So to ease this pressure we offer international customers the delivery options of Print-at-Home and Venue Collection. This will ensure that you don’t have any hassles with potential mailing delays

Can I authorize another person to collect the tickets on my behalf?

Yes, you can. ​However, you will have to present the following items.

1. An authorisation letter completed and signed by the credit card holder. Please click here to download a copy of Letter of Authorization.
2. A photocopy of the credit card holder’s ID.
3. A photocopy of both sides of the credit card used to purchase the tickets.

Payments

What methods of payment are accepted? ​.

Visa, MasterCard, JCB and AMEX are accepted via all booking channels. Cash and NETS are also available at the venue box offices and outlets

Changes to my booking

I cannot go to the event, can I get a refund?

​No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed

Can I hold seats and pay for them later?

Tickets must be paid for at the time of your booking.

Can I change the mode of delivery from Print-At-Home to Mail or Venue Collection?

​If you decide after the completion of your sale that you want to change your ticket delivery option, please contact APACTix at 3158 8588 to make the request. Kindly note that a $3 reprint fee per ticket, in addition to any standard ticket delivery costs, will apply for this change.

Cancelled and Postponed shows

What happens if a show is cancelled or postponed?

Cancellation or Postponement policies are event specific. Please visit the specific event page via www.apactix.com for up to date announcements on cancelled or postponed events. Details regarding the refund process will be listed on the website and available at the Box Office at Singapore Indoor Stadium.

Lost Tickets

I lost or damaged my ticket. Can I have it replaced?

​If you selected PAH, you can print another copy of your ticket from your email confirmation. However if you are worried that someone might find it and attempt to use it, please contact us to get a replacement ticket issued with a new barcode. If you did not select PAH tickets please contact APACTix Customer Service at 3158 8588. You will need your transaction details in order for us to trace the booking. A reprint charge of $3 per ticket will apply for all replacement tickets.

I selected mail but my tickets have not arrived. What should I do?

​Please contact APACTix Customer Service at 3158 8588 for assistance. A reprint charge of $3 per ticket may apply.

Fees

Why is there a booking fee charged for every ticket?

​Charging of a booking fee is a worldwide practice by ticketing services companies to help reinvest in technology development for our ticketing system to continually add features and functionality.

Customer Information

Is there a need to provide my personal details when purchasing tickets?

​Yes, it is important to provide your personal details so that we can assist you if you have questions about your booking or when we need to contact you for any changes or cancellation to the event. Please see our Privacy Policy. If you have selected to receive marketing material from the third parties then you may also receive updates from time to time from them.