At APACTix, we believe that the right people is our greatest resource.
We provide the platform to develop your strengths and encourages continual learning and development to fulfil your potential. With a diverse team of people from different backgrounds, we value each individual’s perspectives and collaborative effort toward organizations excellence.
We are committed to creating a conducive work environment with competitive compensation package, medical & dental benefits and pro-family practises.
If you are keen on a career opportunity with APACTix, email to [email protected] your curriculum vitae and we'll try to match you to openings relevant to your skills and experience.
Part-Time Ticket Sales Agent
Job Summary :
The Ticket Sales Agent will provide good customer service to all patrons over the phone and box office. They will need to practice proactive service for ticket sales, events enquires and offer effective service recovery.
- Candidate must possess at least N/O Level qualification
- Experience in working at call center or customer service environment and familiarity with computerized ticketing system preferred
- Flexibility to work on shift across weekdays, nights, weekends and Public holidays
- Proficiency with data processing and Microsoft Word, Excel and other standard application
- Possess strong interpersonal skills and bilingual language and communication skills to handle different customer profile
- Proven skills and ability to interact with the public in a positive and confident manner.
Essential Job Functions :
- Selling event tickets at either the ticket office window and over the phone
- Handling general enquires pertaining to events and ticketing related details via phone, email or in person
- Responsibility to handle cash and credit card sales and balance the business transacted
- Assist an unhappy customer, work towards positive resolution and follow-up service recovery
- Cultivating and building positive working relationships with colleagues across various departments
- Ability to work independently and efficiently while maintaining high customer service standards in fast pace environment.